• FAQ
  • LIVE CHAT

    If you have any question, please click LIVE CHAT to get help.

  • Q: Is it safe to purchase here?
  • A: Of course yes, to guarantee your safe buying, we provide secure payment options at your choice. Our website is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us.
  • Q: Why coins are cheaper on your website?
  • A: We have stable and reliable suppliers, small profits but quick returns.
  • Q: How long will it take to receive MT after I pay?
  • A: 90% percent orders can be finished in 10 to 20 minutes once the order is confirmed. Please wait for your order approval according to the notice of our customer service or email.
  • Q: Why do we call you?
  • A: To protecting the security of your billing account, normally we can call you to confirm some basic information of your order. And it just takes about 1 to 3 minutes.
    1. An authentic phone number is needed when you placing the order.
    2. If you temporarily have no access to your phone, we will send you an e-mail after trying to call you. You can reply this e-mail with your available time of picking up the phone.
  • Q: Why you received email to asking documents verifying?
  • A: Please don’t worry about this issue! We don’t ask every single order to do this, but just a few special orders needed.
    To protect security and benefit of both our billing account, we may need you to send us 2 color photos of your government-issued ID card & Credit card for the payment holding in your hand.
    Your ID should include:
    1. Your name and birth date
    2. Your photo
    3. Your address
    Your credit card should include:
    1. Your name
    2. Expiration date
    3. Last 4 card numbers
    Please hold these two cards with your hand and show your real life face within this photo. There are 3 ways you can send the documents:
    1. Upload by yourself (Recommended). The documents we need can be uploaded via the Order Status section.
    2. Live chat. If you receive an e-mail saying that we need some documents, you can simply come to our live chat, send the documents to our customer representative and we will deal with it right away.
    3. E-mail. You can send the documents as the attachment of the e-mail simply by replying the one we sent you.
  • Q: What payment methods do you support?
  • A: We accept PayPal, Secure Credit Card, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Pay Safe Card, Sofort, WesternUnion as the payment methods.
  • Q: Will you refund me if I didn’t receive my MT?
  • A: Yes, we will issue refund to you in 1 to 3 work days if we failed to complete your order.